Privacy & Security

We are committed to delivering you a useful and satisfying experience, while protecting your privacy and security.

As this is a site whereby you order access to online materials, a certain amount of data must be collected as part of that process. By using this site, you express your agreement with the practices of collecting and maintaining user information described herein.

The information we collect

You will be prompted to create a user account at various points throughout this service. The activities on this site and related sites which prompt the request for user registration include the following examples:

* Order of any products or services
* Registration for other purposes
* Access to online streaming preview programs
* Requesting catalogs or other print items

In addition to the data you supply to us yourself, our sites also collect certain data automatically which helps us better understand our users. This is information that is typically compiled in reports about our web site traffic and does not contain data that identifies you personally.

Examples of such data include the Internet protocol (IP) address used to connect your computer to the Internet; computer and connection information such as browser type and version, operating system, and platform; the Uniform Resource Locator (URL) clickstream to, through, and from our Web site, including date and time. Typically our reporting software collects session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-over), and methods used to browse away from the page.

The use of ‘cookies’

As part of the method we use to communicate with you, these sites collect email addresses and set ‘cookies’.

Cookies are small text files that are stored on your hard drive. Cookies store information such as passwords and settings on a particular website. Your browser and our computer do not have any way of knowing who you are and that is what makes cookies helpful. Your browser looks at cookies and determines your settings on a particular website. We utilize cookies to help create a better experience for our users, and allow us to gather data on who is finding our site useful.

If you do not like the use of cookies, it is up to you to adjust the setting on your computer to prevent cookies from being set. If you disable cookies you will still be able to access the services of these sites, though you will lose some of the functionality we have designed.

Likewise, we collect email addresses as the means by which we confirm orders and provide access to service. Therefore, valid email addresses are required.

Security of the information you provide

Any information we collect will be for internal purposes exclusively. We will never sell, rent or give your personal information to any entity. We will use the information you provide to offer updates, announce new products, etc., which we believe will be of interest to you. Should you be contacted electronically for marketing purposes you will be given the chance to ‘opt out’.

In the event your interaction includes a purchase, when confirming your order onscreen or via email, we will reveal only the last 4 or 5 digits of your credit card number. This web service utilizes Verisign for credit card purchase processing, to whom the entire card number is transmitted securely. All credit card data is maintained in offline databases.

Contact Information

We enjoy hearing from you. If you have any comments on this or other issues, visit this page for contact information.

Phone numbers


Copyright 2009, Twin Cities Plumbing, Heating And Air Conditioning.
Serving: Minneapolis, St. Paul, Rogers, Maple Grove, Anoka, Brooklyn Park, Eden Prairie, Plymouth, Minnetonka, Minnesota

Owned and operated by Dean's Professional Plumbing, Heating and Air